Accessibility Statement

Our Commitment

Unified Care Programming LLC is committed to ensuring that the UCP Platform website (the "Site") is accessible to all users, including individuals with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, as well as applicable requirements under the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act.

Current Accessibility Features

The Site currently includes the following accessibility features:

• Semantic HTML: Proper use of headings, landmarks (<nav>, <main>, <header>,<footer>), and form labels throughout the site
• Skip navigation: A "Skip to main content" link allows keyboard users to bypass repeated navigation elements
• Keyboard navigation: All interactive elements — including navigation menus, forms, buttons, and video modals — are fully operable via keyboard. The mobile menu and video player modal close on Escape key.
• Focus management: Visible focus indicators (ring style) on all interactive elements including buttons, links, inputs, selects, and textareas. Video modals trap focus and restore it to the trigger element on close.
• Screen reader support: ARIA roles and properties are used throughout, including aria-label on navigation landmarks,aria-expanded on mobile menu toggle, aria-current="page" for active navigation links, role="dialog" with aria-modal on video modals, role="menubar" and role="menuitem" for navigation, and aria-hidden on decorative icons
• Form accessibility: All form inputs in the support ticket form and login form are programmatically associated with their labels via htmlFor attributes. Autocomplete attributes are set for login fields.
• Error identification: Form validation errors are announced to assistive technologies via role="alert" on both the support ticket form and login form
• Color contrast: Text meets WCAG 2.1 AA minimum contrast ratios. Brand color (#042a35) and accent color (rgb(43, 64, 125)) provide strong contrast against white backgrounds.
• Reduced motion: All animations and transitions are disabled when the user's operating system preference is set to reduce motion (prefers-reduced-motion: reduce)
• Responsive design: The Site adapts to all screen sizes with a mobile-first approach and supports browser zoom up to 200%
• Video accessibility: Demo and training videos include standard player controls. Video modals include proper dialog semantics, keyboard dismiss, and focus management.
• External link indicators: Links that open in new tabs (Staff Login) include a visual icon and screen-reader-only text indicating the link opens in a new tab

Known Limitations

We are aware of the following accessibility limitations and are actively working to address them:

• Some third-party embedded content (e.g., YouTube video embeds) may not meet all accessibility standards
• Older video content may not include captions or transcripts

We are continuously working to improve the accessibility of the Site and plan to address these limitations in future updates.

Compatibility

The Site is designed to be compatible with:

• Modern web browsers (Chrome, Firefox, Safari, Edge)
• Screen readers (NVDA, JAWS, VoiceOver)
• Browser zoom up to 200%
• Operating system accessibility features (high contrast mode, reduced motion)

Feedback and Accommodation Requests

We welcome your feedback on the accessibility of the Site. If you encounter any accessibility barriers or need accommodations, please contact us:

We aim to respond to accessibility feedback within 5 business days and to resolve accessibility issues as quickly as possible.

You can also submit accessibility issues through our support page.

Standards and Guidelines

This statement references the following standards:

• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
• Americans with Disabilities Act (ADA) Title III
• Section 508 of the Rehabilitation Act