1. Introduction
Unified Care Programming LLC ("UCP," "we," "us," or "our") operates the UCP Platform website (the "Site"). This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our Site, submit a support ticket, or access the authenticated training library.
This Site is a marketing and support website. It does not handle patient data, clinical programming content, or any protected health information (PHI). The UCP clinical platform is a separate application governed by its own privacy policy.
By accessing or using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
When you submit a support ticket through our Site, we collect:
- Facility name
- Contact name
- Email address
- Issue category and priority level
- Description of your issue or request
2.2 Training Library Authentication
If you access the training library, we use existing staff credentials from the UCP clinical platform. No additional personal information is collected for training library access. Authentication is managed through our shared identity system.
2.3 Automatically Collected Information
When you visit the Site, standard web server logs may record:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring URL
3. How We Use Your Information
We use the information we collect to:
- Respond to and manage support ticket submissions
- Authenticate authorized staff for the training library
- Improve the Site and user experience
- Communicate with you regarding your support requests
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share information with:
4.1 Service Providers
We use the following third-party services to operate the Site:
- Supabase — Database hosting, user authentication, and file storage
- Vercel — Application hosting and delivery
- YouTube — Video hosting for select demo and training content
These providers process data on our behalf and are subject to their own privacy policies and security practices.
4.2 Legal Requirements
We may disclose information if required to do so by law, regulation, or legal process, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of our users or the public.
5. Cookies and Session Management
The Site uses essential cookies only for authentication purposes:
- Authentication session cookies — Required to keep training library users signed in. Set by Supabase Auth.
We do not use:
- Third-party analytics cookies (e.g., Google Analytics)
- Advertising or marketing cookies
- Social media tracking cookies
- Cross-site tracking technologies
Public pages (Home, About, Features, Demos, Support) do not require cookies and can be browsed without any cookies being set.
6. Data Security
We implement appropriate technical and organizational safeguards to protect your information, including:
- Encryption in transit (HTTPS/TLS) and at rest
- Security headers including Content Security Policy and Strict Transport Security
- Row-level security policies in our database
- Support ticket data is write-only from the public form (not publicly readable)
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.
7. Data Retention
We retain information as follows:
- Support tickets: Retained until the issue is resolved and for a reasonable period thereafter for quality assurance.
- Training library access: Governed by the staff account lifecycle managed through the UCP clinical platform.
- Server logs: Retained for a limited period as determined by our hosting provider.
8. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate personal information.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
To exercise any of these rights, please contact us using the information below.
9. Children's Privacy
The Site is intended for use by healthcare professionals and administrators. It is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us: